Shipping policy

AUSTRALIA POST

We want to make sure you have a positive experience when sending items weighing up to 22kg. That's why we use our eParcel system, which includes a barcoded address label and online tracking, so you can easily follow your item's progress. Once your order is dispatched, we'll give you a consignment number to track your item on our website. We've provided a table below to give you an idea of expected delivery times. For parcels sent within the same state, you can expect delivery within 3-4 days for metropolitan areas and up to 4-5 days for country locations. For parcels sent to other states, delivery times range from 3-5 days between metropolitan areas to 4-8 days for other metropolitan areas. If you're sending to an interstate location not listed, please check with your local office. To track your item, simply visit https://auspost.com.au/track and enter your tracking number.

 

ARAMEX

We want to provide you with a seamless delivery experience when you shop with Nordic Australia Collections online. For items weighing below 22kg and at a lower cost than eParcel, we use Aramex to dispatch your order. As soon as your order is dispatched, you'll receive an email confirmation with a tracking number. Aramex is known for their reliable courier distribution service across Australia, with a comprehensive fleet and professional team to ensure safe delivery to your door.
Parcels are collected from our premises daily and each parcel carries a barcoded address label, allowing you to track your item's location at various points in the delivery process via Aramex's website. Please note that a non-PO Box address is required for Aramex delivery, so make sure to provide accurate information to avoid any delays. To track your item dispatched with Aramex, simply visit https://www.aramex.com.au/ and enter your tracking number.

 

ALLIED EXPRESS

A parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in major mainland capitals. Each parcel will carry a barcoded address label, enabling you to track your items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number. Allied Express requires a consignment note and the postcode of the destination to track the item at http://alliedexpress.com.au/ or you can call 131373 for more queries.

TOLL

Parcels weighing less than 30kg can be dispatched with Toll. Toll is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services. Each parcel will carry a barcoded address label, enabling you to track your items through the Toll website. A non- PO Box address is required for Toll’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until we receive accurate information from our customer service team.
If the delivery is missed, you should receive a card with instructions to find your parcel. You can visit the Toll website to arrange a re-delivery. With the tracking number, you can track the parcel anytime at https://www.tollgroup.com/tools/mytoll

HUNTER COURIERS

Parcels weighing over 22kg may be dispatched with Hunter Express. Each parcel will carry a barcoded address label, enabling you to track your items through the Hunter Express website. A non- PO Box address is required for Hunter Express’s delivery.
If you fail to provide the correct information, your parcel will not be dispatched until we receive accurate information from our customer service team. The item will be returned to the depot if the delivery is missed. Our customer service
team will inform you to arrange a re-delivery if they get the notification from Hunter Express. With the tracking number, you can track the parcel anytime at https://www.hunterexpress.com.au/home

HOW LONG DOES IT TAKE TO SHIP TO MY Location?
The estimated delivery time frames are:
For customers in VIC, approximately 3 - 5 working days;
For customers in NSW, SA, ACT, approximately 4 - 8 working days;
For customers in QLD, NT, WA and TAS, approximately 5 - 10 working days.

Due to the Covid-19 pandemic, there is an update on the courier estimated delivery time as below:
For customers in VIC, approximately 6 - 12 working days;
For customers in NSW, SA, ACT, approximately 8 - 12 working days;
For customers in QLD, NT, WA and TAS, approximately 8 - 14 working days.

NOTE: Delivery time only starts after your payments have been cleared and the item has been dispatched from our warehouse (usually 1 -2 working days after receipt of cleared payment). Our delivery partners and ourselves cannot guarantee a delivery on any specific dates or times as this is not something under our control. Due to ongoing COVID restrictions placed in different states and natural disasters from time to time, delivery time frames can be affected. Your patience in such circumstances would be highly appreciated.

Undeliverable Packages
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
Inaccurate address If there are any address discrepancies with your order and the product is returned to us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt
A notification will be left in the mailbox to pick up your parcel at your local post office if you are not present when the order is delivered by Australia Post. If your item is being delivered by Aramex or Allied Express, arrangements will be made in advance to deliver your item at your convenience. A re-delivery cost will occur if you are not home at the arranged time. Rejected by Receiver If your item is a gift, kindly ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent. The expected time delivery provided by each courier partner is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within ten business days, kindly contact our customer service team. Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

UNDELIVERABLE POSTCODES