Shipping policy

Our fulfilment network

Nordic Australia Collections offers a large product range sourced through local warehouses, retail partners and global suppliers. The majority of our products are fulfilled from Australian warehouse networks, including stock located across Sydney, Melbourne and Brisbane. Some specialist or supplier-sourced products are fulfilled from other locations, including overseas.

The fulfilment location can vary by product and stock availability. Orders containing multiple products may arrive in separate shipments and at different times.

Shipping costs before checkout

A shipping calculator is available on product pages so customers can check the available delivery cost or whether free shipping applies before placing an order. The final shipping options and charges are confirmed at checkout based on the products, delivery address, supplier, parcel size and available carrier services.

Free shipping is available on more than 50,000 products. Free shipping does not apply to every product or destination. Check the product page and checkout for the shipping option that applies to your order.

Dispatch and delivery estimates

Many products held in Australian warehouse networks are ready for dispatch. Dispatch and delivery times vary depending on the product, warehouse, supplier, destination, stock availability, parcel size and courier network.

Some globally sourced or specialist products may take longer to dispatch and deliver. Where available, review the product description and shipping calculator for product-specific information before ordering.

Any delivery estimate is an estimate only and begins after the order has been processed and dispatched. Delivery dates cannot be guaranteed. Delays can occur because of peak trading periods, severe weather, remote locations, carrier disruptions, customs processing or other circumstances outside our reasonable control.

Delivery Times

The estimated delivery times are as follows:

For customers in Victoria, approximately 3-8 working days
For customers in NSW, SA, ACT, QLD, approximately 5-10 working days
For customers in WA, NT and TAS, approximately 7-14 working days

Carriers and tracking

Orders may be delivered by Australia Post, Toll, Aramex or other verified Australian and international carriers selected for the parcel and destination. Other carriers can include StarTrack, Allied Express, Border Express, CouriersPlease, Direct Freight Express, Hunter Express, Sendle, TNT Australia and Team Global Express where appropriate.

Tracking information is provided when available after dispatch. Tracking events can take time to appear after a label is created or a parcel is collected.

Delivery addresses and PO boxes

Customers are responsible for providing a complete and accurate delivery address. Please check the address carefully before placing an order.

Some carriers and bulky products cannot be delivered to PO boxes or parcel lockers. A physical street address may be required. If an address is incomplete, incorrect or outside a serviceable area, we may contact you to request another address, advise of additional charges, or cancel and refund the affected item.

Address changes and cancellations

Contact us immediately if an address needs to be corrected. An address change or cancellation is not guaranteed once an order has been submitted to a warehouse or supplier, committed for fulfilment or dispatched. Additional carrier or redelivery charges may apply if a parcel must be redirected or resent because incorrect details were supplied.

Authority to leave and missed deliveries

Delivery procedures vary by carrier. A carrier may request a signature, leave a parcel in a safe place where authorised, take it to a collection point or depot, or arrange redelivery.

Customers are responsible for following carrier instructions and collecting parcels within the carrier's stated timeframe. Redelivery, return-to-sender or storage charges may apply after an unsuccessful delivery, refused delivery, uncollected parcel or incorrect address.

Split shipments

Products may be fulfilled by different warehouses or suppliers. An order may therefore arrive in more than one parcel, with separate tracking numbers and delivery dates. A partial delivery does not necessarily mean an item is missing.

Remote and restricted locations

We aim to provide broad Australian delivery coverage, but some products cannot be delivered to certain remote or restricted postcodes. Carrier availability and charges can also vary by product and destination.

If an item cannot be delivered to the address provided, we will contact you about available options. If no suitable delivery option is available, the affected item will be cancelled and refunded.

International and globally sourced products

Some products are sourced globally or fulfilled by international suppliers. These products can have longer dispatch and transit times. International movement, customs processing and local carrier handovers may affect tracking and delivery estimates.

Any duties, taxes or import charges shown or communicated at checkout form part of the order. If charges are not collected at checkout, the customer may be responsible for charges imposed by the destination country, where permitted by law.

Damaged, missing or delayed parcels

If a parcel arrives damaged, photograph the external packaging, shipping label and product before disposing of any packaging, then contact manager@nordicaustraliacollections.com.au with your order number.

If tracking shows delivery but the parcel cannot be located, check safe locations around the property, ask other household members, and follow any carrier collection instructions before contacting us.

For a significantly delayed parcel, contact us so we can review the tracking and raise an enquiry with the relevant warehouse, supplier or carrier. Carrier investigations can take time, and we will keep you informed where updates are available.

Customer support

For shipping assistance, live chat on our website or contact manager@nordicaustraliacollections.com.au and include your order number (Starting with NAC4000) and delivery postcode.